Lap Huot

Regional Sales Manager

Phnom Penh, Cambodia.

About

Highly accomplished Regional Sales Manager with 19 years of progressive experience in sales leadership, customer service, marketing, and negotiations, adept at driving regional growth and market expansion. Proven expertise in developing and executing sales strategies, optimizing distribution networks, and leading high-performing teams to exceed ambitious sales targets. Seeking to leverage a robust skill set in communication, strategic management, and motivational leadership to contribute to significant business success as a Regional Sales Manager.

Work

HSC Trading Co., Ltd

|

Sales Manager

Phnom Penh, Phnom Penh, Cambodia

→

Summary

Manages sales strategy execution, business performance review, target assignment, team leadership, sales growth implementation, coverage analysis, and distribution planning to ensure market penetration and product availability.

Highlights

Collaborate closely with distributors to execute sales strategies, ensuring optimal market penetration and product availability.

Conduct periodic business performance reviews with sales teams and distributors, leveraging insights to refine strategies and improve outcomes.

Assign and monitor distributors' secondary sales target volumes by brand and stock level, driving accountability and achieving sales objectives.

Lead and motivate sales teams, providing strategic guidance and problem resolutions to consistently meet and exceed performance targets.

Implement comprehensive sales strategies to develop significant sales growth and achieve ambitious sales targets.

Analyze sales coverage effectiveness and identify opportunities for market expansion, increasing market share and revenue.

Develop and execute robust distribution plans and strategies, ensuring full product availability and accessibility in potential markets.

Heng Dairy Limited

|

Sales Manager

Phnom Penh, Phnom Penh, Cambodia

→

Summary

Coordinated with marketing for trade promotions, executed sales strategies with distributors, reviewed performance, managed sales teams, and developed distribution plans to optimize market reach.

Highlights

Collaborated with the marketing department to successfully execute approved trade promotions, enhancing brand visibility and driving sales.

Partnered with distributors to implement sales strategies, optimizing market reach and product distribution.

Conducted periodic performance reviews with sales teams and distributors, leveraging data to refine strategies and improve outcomes.

Assigned and managed secondary sales target volumes for distributors, ensuring alignment with brand objectives and inventory levels.

Led and mentored sales teams, providing clear guidance and resolving operational challenges to foster high performance and motivation.

Implemented strategic sales initiatives, contributing to significant sales growth and consistent achievement of targets.

Analyzed market coverage effectiveness, identifying and capitalizing on opportunities for expanded reach and increased market penetration.

Developed and executed comprehensive distribution plans, ensuring optimal product availability and accessibility in target markets.

Chip Mong Trading

|

Regional Sales Manager

Phnom Penh, Phnom Penh, Cambodia

→

Summary

Led and drove distributors in assigned territories to achieve sales targets and regularly reported sales data to general management, ensuring regional growth.

Highlights

Directed and motivated a network of distributors across an assigned territory, consistently exceeding regional sales targets.

Analyzed complex sales data and generated comprehensive reports for the General Manager, providing actionable insights for strategic decision-making.

Managed and led regional sales teams, implementing performance guidelines and fostering a motivated environment to achieve top-tier results.

Executed regional sales strategies that drove substantial sales growth and ensured consistent achievement of quarterly and annual targets.

Conducted in-depth analysis of market coverage, identifying and leveraging expansion opportunities to increase regional market share.

Developed and implemented strategic distribution plans, enhancing product availability and accessibility across diverse regional markets.

Viettel (Cambodia)Pte.,Ltd

|

Head of Corporate Sale dept

Phnom Penh, Phnom Penh, Cambodia

→

Summary

Managed corporate sales, ensured customer satisfaction, resolved complaints, acquired new customers, and reviewed service agreements, driving departmental success.

Highlights

Initiated and secured meetings with key decision-makers to present corporate services, fostering new business relationships.

Collaborated effectively with diverse corporate clients, ensuring high levels of customer satisfaction and resolving complex issues promptly.

Provided critical support to payment staff, successfully resolving late payment complaints and maintaining positive client relations.

Resolved intricate technical customer complaints, developed effective solutions, and presented strategic recommendations to the Board of Directors.

Developed and expanded the corporate client base by identifying and onboarding new potential customers while diligently managing existing accounts.

Reviewed and proposed strategic edits to Service Agreements, ensuring legal compliance and securing approval from the legal department and Board of Directors.

Viettel (Cambodia)Pte.,Ltd (Metfone)

|

Chief of Customer Care department, in charge of Customer Service

Phnom Penh, Phnom Penh, Cambodia

→

Summary

Oversaw customer service operations, managed call quality, trained agents, and resolved technical and service-related customer complaints, enhancing overall service delivery.

Highlights

Implemented a customer feedback tracking system via calls to verify pricing accuracy and transaction integrity for SIM cards and products.

Enhanced customer call quality by rigorous monitoring of agents' technical system proficiency and product knowledge.

Developed and delivered comprehensive training programs for all agents, significantly improving product knowledge for new and updated services.

Successfully resolved a high volume of customer complaints related to technical errors and service issues, improving customer satisfaction.

Education

AGA Institute

Phnom Penh, Phnom Penh, Cambodia
→
Master Business Administration

Build Bright University

Phnom Penh, Phnom Penh, Cambodia
→
Bachelor's degree Law

Languages

Khmer

English

Vietnamese

Certificates

Design Thinking

Chip Mong Group

Supervisory and People Management Skill

Chip Mong Group

Sale and Operation Planning (S&OP)

Chip Mong Group

Complying with MOA Experiences and Way Forward

Chip Mong Group

Effective Power Point Design

Chip Mong Group

How to become A Super Sale Person

Business Cambodia

Strategy of Marketing

Business Cambodia

Effective Sales Team

Management, Educational Development Institute

Vietnam language

Ha Noi

Skills

Teamwork

Leadership

Leadership Regulations, Team Management, Motivational Skills, Supervisory Skills.

Sales & Marketing

Sales Strategy, Regional Sales Management, Market Analysis, Distribution Planning, Sales Target Achievement, Trade Promotions, Client Acquisition, Marketing Strategy.

Customer Relations

Customer Service, Customer Relationship Management, Complaint Resolution, Client Satisfaction.

Negotiation

Negotiation Strategy, Contract Negotiation.

Communication

Professional Communication, Reporting, Presentation Skills.

Management

Management Strategies, Business Performance Review, Operational Planning, Problem Solving, Strategic Planning.

Adaptability

Environmental Adaptability.

Data Analysis

Sales Data Analysis, Market Share Survey, Performance Tracking.

Training & Development

Agent Training, Product Knowledge Training.

Interests

Research

References

Mr. Yim Sokorn

Sales Manager, Viettel (Cambodia)Pte.,Ltd, Tel: 0978889777

Mr. Sharad Kataruka

General Manager, Chip Mong Trading, Tel: 092 431 985